Pasaia Port

We are working with you to draw up the maritime lines of the future

Vista aérea del puerto de Pasajes

Customer service

The Customer Service Department at Pasaia Port Authority has been created to channel requests for information, suggestions, complaints, claims or other matters relating to the port and its activity. The aim of this service is to provide different ways to serve the customers and to coordinate the necessary resources to respond to the different requests within the period specified in our incident resolution protocol.

Customer Service is provided through the following options:

In person: Port Control Centre

You can file your writing, providing all the documentation you deem necessary, at the Port Control Centre of Pasaia Port Authority between the hours of 8.00 am and 8.00 pm, Monday to Friday (Not public holidays).

Address: Centro de Control Portuario. Recinto Portuario s/n. 20110. Pasaia.

Telephone service

Telephone No.: (+34) 943 351 844 – (+34) 943 351 849

Form for registering:

You can file your request electronically, attaching all the documentation you deem necessary, filling out the following registration form:

Fields marked with an asterisk (*) are mandatory.

Customer service

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In accordance with the provisions of Organic Law 15/1999 of 13 December, we inform you that the personal data obtained through this document will be stored in a file called "REGISTRO", for which PASAIA PORT AUTHORITY, with its address at Recinto Portuario s/n 20110 PASAIA, is responsible. This file is created in order to manage the input and output information, it has been notified to the Spanish Data Protection Agency and has the necessary security measures to ensure full data security.

We remind you of your opportunity to access the data provided and to request, if necessary, their rectification, opposition or cancellation, under the terms established by the aforementioned law, writing to PASAIA PORT AUTHORITY at the above address with the following information: first name and surname(s), address for correspondence, photocopy of identity card or passport and an indication of the request, date, signature of the interested parties and file name.

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